Getting Support for Speedify

This article explains how to find help with Speedify, whether you want to search the Knowledge Base on your own or reach out to the support team directly.

Searching the Knowledge Base

The Speedify Knowledge Base is the best first place to look when you run into an issue. You can access it in two ways:

• From inside the Speedify app: tap the Settings menu in the upper right-hand corner, scroll down, and tap Help.
• From any browser: visit speedify.com/support.

Sending Logs to the Speedify Support Team

If you're experiencing an issue with Speedify that you can't find a solution for in the Knowledge Base, sending your logs to the Speedify support team is the most effective next step. The logs include debugging information that helps the team understand exactly what's happening on your device.

Step 1

In the Speedify app, tap the Settings menu in the upper left-hand corner and scroll down to the Help section.

Step 2

Tap Generate Logs. Speedify will open a dialog box that you can fill in and explain the problem you are seeing.

Contacting Support Directly

You can also reach the Speedify support team at any time by emailing support@speedify.com.