Speedify Support Policy

This article explains how and when you can reach the Speedify support team.

Support Hours

The Speedify Sales and Support teams are available via email during the following hours (all times Eastern US):

  • Monday through Thursday: 8 AM to 4 PM
  • Friday: 4 AM to 12 PM

The Speedify team typically replies within 1 business day.

How to Contact Support

To reach Speedify support, email support@speedify.com. To help the team locate your account quickly, send your message from the same email address you used to purchase Speedify.

Social Media

Speedify monitors its social media channels (YouTube, X/Twitter, Facebook, Instagram, Threads, and Discord) for customer service issues. That said, technical support is not available on these platforms. If you have a technical issue, please reach out directly by email at support@speedify.com.

Reporting a Security Issue

If you've found a security vulnerability, don't send it through the standard support email. Instead, see the Vulnerability Disclosure Program article for instructions on how to report it.

Did you know Speedify can combine your Wi-Fi connection and 4G/5G cellular connection at the same time for faster upload and download speeds. Learn how Speedify works.

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