How do I generate logs?

If you encounter a problem that is not addressed in our Support documentation, you can send logs to help our engineers debug and troubleshoot issues with the application.

To do this, tap the question mark icon in the top right of the Dashboard. Then, from the menu that pops, tap Generate Logs.

On Linux, Mac, and PC, a .ZIP file will be saved to your Desktop. If you use Speedify for the Linux command-line interface, you can run the command below to generate a log file.

/usr/share/speedify/GenerateLogs.sh

Attach your logs to an email message and send us a note. Be sure to include some information in the email body to tell us about your issue. Send all emails to [email protected].

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