How do I generate logs?
If you encounter a problem, that is not addressed in our support documentation, you can send logs to help our engineers debug and troubleshoot issues with the application.
To do this, tap the ☰ menu in the top left, then scroll down and tap Generate Logs.
On Linux and PC, a .ZIP file will be saved to your Desktop. On Mac, the files (.ZIP) will be saved into your folder of choice and you must attach it to your email reply. If you use Speedify for the Linux command-line interface, you can run the command below to generate a log file.
Attach your logs to an email message and send us a note. Be sure to include some information in the email body to tell us about your issue. Send all emails to email@example.com.