How do I generate logs?

If you encounter a problem that is not addressed in our Support documentation, you can send logs to help our engineers debug and troubleshoot issues with the application.

To do this, tap the ☰ menu in the top left, then, scroll down and tap Generate Logs.

On Linux, Mac, and PC, a .ZIP file will be saved to your Desktop. If you use Speedify for the Linux command-line interface, you can run the command below to generate a log file.

/usr/share/speedify/GenerateLogs.sh

Attach your logs to an email message and send us a note. Be sure to include some information in the email body to tell us about your issue. Send all emails to [email protected].

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