Generating Speedify Logs Guide

This article explains how to generate and send diagnostic logs from Speedify. If you run into a problem that isn't addressed in the support documentation, sending logs gives Speedify's engineers the information they need to investigate and troubleshoot the issue.

Generating Logs via the Speedify UI (User Interface)

Step 1

Open Speedify and tap the menu icon (☰) in the top-left corner of the screen.

Step 2

Scroll down and tap Generate Logs.

Step 3

A form will open where you can enter your email address and describe the issue you're seeing. Fill in both fields and submit. Speedify will send the logs directly to the support team.

Generating Logs via the Speedify CLI (Command Line Interface)

If you use Speedify on a device with the command-line interface, you can generate logs by running one of the commands below in your terminal.

Option 1 – Submit logs automatically

Run the following command to generate the log files and send them directly to Speedify's support system. Replace the example email address and message with your own:

/usr/share/speedify/GenerateLogs.sh -s -e user@email.com -m "Message about problem" -l /tmp/speedify-logs/

Option 2 – Save logs locally and send manually

If you prefer to review or send the logs yourself, run this command to generate a tar.gz  archive saved to your device:

/usr/share/speedify/GenerateLogs.sh -l /tmp/speedify-logs/

If you're accessing the device over SSH (Secure Shell), use scp  or another file transfer method to copy the tar.gz  file to a computer you can send it from.