Mean Opinion Score (MOS) in Speedify Overview

Each of your connections in Speedify shows a star rating. That rating is the connection's MOS (Mean Opinion Score) - a standard measure of how well the connection will perform for voice and video calls, based on its latency, jitter, and packet loss.

A higher score means smoother, clearer calls. A low score means that connection is struggling, and calls carried over it may sound choppy, lag, or cut out.

The Scale

To see what's dragging a low score down, click EXPAND on that connection in Speedify - you'll see its latency, jitter, and packet loss individually. For what those numbers mean and how to manage each connection, see Managing Connections in Speedify